Blog

In mid-July, there was a flood disaster in the west of Germany after heavy storms, which not only tragically cost numerous lives but also brought to light some elementary weaknesses in German disaster control. Germany is probably only a representative example of a general weakness in communication chains and leadership control.

A Third View This occasional series offers three perspectives on aviation incidents. Kerstin Mumenthaler, provides the operational view from the cockpit and considers human factors, John Bailey examines the communications aspects and Jerry Allen draws conclusions on...

Ever since Virgin America became the first airline to offer on-board Wi-Fi in 2008, it didn’t take Nostradamus to predict that the day would come when an aviation emergency would be broadcast live in real-time by a passenger using this new online connectivity option....

The dramatic photos and videos of an engine explosion taken by passengers on an Air France A380 super jumbo flying from Paris to Los Angeles last week were a reminder of the hyper-visible world in which airlines now operate. Any incident, no matter where it happens,...

Now that the dust is settling on the United Airlines saga, what else is there to say about this latest example of the power of unhappy customers armed with smartphones to turn a badly-handled service issue into a full-blown reputation firestorm? This one ticked all...